Delivery & Returns


Je Suis Jane Ltd provides shipping within New Zealand and Worldwide as follows:

New Zealand
Delivery Time: 1- 3 Working Days
Includes Tracking Number

Delivery Time: 2-7 Working Days
Includes Tracking Number
Free on orders over NZ$400.00

Rest of World
Delivery Time: 5-10 Working Days
Includes Tracking Number

Please note that unexpected delays may occur (e.g. courier or customs delays) which are out of our control and responsibility.


Returns & Exchanges

  • Items must be returned within 10 days after purchase.
  • Items not received within this time frame will not be accepted.
  • To be eligible for a return or exchange, your item must be unused and returned in the same condition that you received it.  
  • Items must be returned by tracked courier.
  • All return shipping costs will be at the expense of the customer.

Refunds or exchanges are offered for full price purchases. Sale items cannot be refunded but can be exchanged.

To return an item, email within 3 days of receiving your purchase. Once contact has been made, you will be authorised to return the item and provided with the address to which the item is to be returned.

Once approved, your refund will be processed, and a credit will be applied to the credit card you used to pay for the item. The funds may take 5 to 10 business days to be officially recorded on your account.